Warranty

OSISTECH MACHINE provides a comprehensive warranty service for its machines, aimed at ensuring long-term customer satisfaction and the smooth operation of the machines. The warranty conditions are designed to help customers get the maximum benefit from their machines and quickly resolve any potential issues. Here are the detailed warranty terms:

Warranty Period

All machines manufactured by OSISTECH MACHINE come with a specific warranty period, typically ranging from *1 to 2 years*, though different periods may apply depending on customer requests or special projects. The warranty period begins from the date the machine is delivered or installed.

Warranty Coverage

The warranty covers manufacturing defects, material faults, or issues arising from assembly errors in the machines produced by OSISTECH MACHINE. The services provided under the warranty include:

- Free Repairs: Any technical problems occurring during the warranty period are repaired free of charge.

- Parts Replacement: Faulty or defective parts are replaced with original OSISTECH MACHINE spare parts.

- Technical Support: Customers receive telephone, remote, or on-site technical support during the warranty period as needed.

Exclusions from Warranty Coverage

The warranty covers only defects or errors that originate from OSISTECH MACHINE. The following are not covered under warranty:

- Improper Use or Misuse: Damage caused by incorrect usage, repairs by unauthorized personnel, or improper handling.

- Neglect of Maintenance: Faults arising from lack of regular maintenance or failure to follow user guidelines.

- Natural Disasters or External Factors: Damages due to fire, floods, earthquakes, power surges, or other external factors.

- Wear and Tear: Natural wear and tear from normal usage (e.g., belts, seals, and other consumables).

Warranty Conditions

For the warranty to remain valid, certain conditions must be met:

- Authorized Service: All maintenance and repairs on the machine must be carried out by OSISTECH MACHINE or an authorized service provider.

- Use of Original Spare Parts: Only original spare parts supplied by OSISTECH MACHINE must be used in the machine. The use of non-original parts voids the warranty.

- Regular Maintenance: The machine must undergo regular maintenance according to the periodic maintenance instructions outlined in the user manual.

Warranty Claims and Process

Customers experiencing an issue under warranty can follow these steps to receive support:

1. Reporting the Issue: The customer must report the issue to OSISTECH MACHINE’s technical support team by phone or email.
2. Issue Evaluation: The technical support team will evaluate the problem remotely and attempt to resolve it immediately if possible.
3. On-Site Inspection: If the issue cannot be resolved remotely, OSISTECH MACHINE’s technical team will visit the site to inspect and carry out necessary repairs.
4. Parts Replacement: If required, defective parts will be replaced with original spare parts.

Warranty Extension Option

OSISTECH MACHINE also offers the option to extend the warranty period. This option is ideal for customers who wish to secure their machines for a longer period. Extended warranty packages may be offered at an additional cost and include comprehensive technical support services.

Post-Warranty Support

After the warranty period expires, OSISTECH MACHINE continues to provide technical support to its customers. Post-warranty services are available for a fee and include spare parts, maintenance, and repair services.

These warranty terms demonstrate OSISTECH MACHINE’s commitment to providing customers with safe, reliable, and trouble-free machine operation. The services provided under the warranty ensure that machines operate at maximum efficiency and that any potential issues are quickly resolved.